Error code 31 using PCMICA

[applywithforce]

Hi guys,

One of our sales guys is running a Sony Vaio VGN-TX1XP on Windows XP SP2. He uses a Orange (PCMICA Merlin U530) card, however, every time you restart the PC it reports error code 31, cannot load drivers required for this device.

I have uninstalled the card and drivers (included when you install the Orange Mobile Connect software) and re-installed using the latest drivers from the Orange site, however, the card will not connect. I have also changed the COM port assign to no avail.

I have seen this error code before with CD-ROM's and remember editing the registry. Can anyone advise if I require to do the same thing here and if so what?

Many thanks!

 

[linney]

In the BIOS settings for your computer, load the 'Fail-Safe' default settings, and then reactivate the most frequently used options such as USB Support.

This is a quote from a missing post.

"micker377 (TechnicalUser) 16 Mar 05 0:23
Is this a "multi-slot" reader that mounts in a case "bay"? My ECS mobo has a special header (uses an adapter that comes with the reader) on the board just for a "reader". The mobo has 6 other USB ports built in (on the back of the mobo). The reason I bring this up is, if you plug into the "special" header, it dis-ables USB 1 on the backplane. Found this after much research (yes - it is explained in the manual!)."

314634 - Windows XP Does Not Detect Your New USB Device

http://support.microsoft.com/default.aspx?scid=kb;en-us;314634&FR=1&PA=1&SD=HSCH

General USB troubleshooting in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;310575&FR=1&PA=1&SD=HSCH

HOW TO: Disable the Use of USB Storage Devices in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q823732#3

USB device does not function after connecting device to a Windows XP Service Pack 2-based computer or to a Windows XP Tablet PC Edition 2005-based computer

http://support.microsoft.com/default.aspx?scid=kb;en-us;870893&FR=1&PA=1&SD=HSCH

CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19, or Code 39 After You Remove Easy CD Creator in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;314060&FR=1&PA=1&SD=HSCH

 

[applywithforce]

Thanks for your post linney. It turned out to be some sort of Nokia Sync cradle software hogging all the COM ports. I removed the software and all the devices being used by the software in Device Manager and now the card is working OK!