Error Attaching Word document to Outlook email

[WANguy2k]

Whenever I attach a Word document to an Outlook email, I'm able to do it and send the email, but then when I minimize Outlook there is a window with this error:

"You cannot close Microsoft Office Word because a dialog box is open. Click OK, switch to Word, and then close the dialog box."

When I click OK, another window is there saying "Word has encountered a problem"

If I hit the Show Help button it says:

There is a problem saving the file.
Usually this is because the disk or floppy disk is too small for the file or is full, RAM memory is low, or there is a permission problem with the drive the file is being saved to.
If the amount of disk space for a paging file is low, save the file to another drive. If the RAM memory is low, increase available RAM. If permissions to the drive do not allow you to save to that drive, save the file to another drive or request permissions from the administrator to save files to the drive.
Note: This error can also occur if the computer is running a version of antivirus software that is not compatible with the Microsoft Office system or needs to be updated.

I've tried a registry hack deleting the DATA key under Word12, doing a repair on Office. It's still happening.

 

[mintjulep]

I'd guess trying to write a temp file somewhere that you don't have write permission for.

 

[WANguy2k]

Yes, the temp folder is in this key:


[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security]
"InitEncrypt"=dword:00000002
"InitSign"=dword:00000002
"OutlookSecureTempFolder"="D:\\temp\\Content.Outlook\\"

This is a folder I created because the original one was missing. This should have fixed the problem, but it's still happening. The folder is present and there are no permissions issues.

 

[TonyJollans]

Does this only happen when you attach a Word document, or when you attach any file? Simply attaching a document shouldn't invoke Word at all so it shouldn't need to close, never mind error while closing. Can you give a bit more detail of the steps you use when attaching and sending.


Enjoy,
Tony

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