Error 8604

[ssmt]

Several Mailboxes I am backing up at brick level are failing. When I attempt to view the contents of these mailboxes I am unable to expand the mailbox to show the sub folders. The error msg is EC=EXCH Exchange Agent --- (429) "Fail to open Information store".
I have checked the exchange permissions and they are ok.
Any Ideas !!!!

Thanks
SSMT

 

[speshalyst]

are you able to open these mailboxes and the subfolders within them using Outlook..

do you have enough memory\free space on the Exchange server
Run Isinteg with the "alltests" switch


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[mousie18]

SSMT,

I wouldn't run ISINTEG at all. That would be used for exchange database corruption - you are nowhere near that.

Arcserve 2000 Sp3 (

http://support.ca.com/Download/patches/asitnt/QO05692.html)

MUST be applied before applying this Post-Sp3 fix:

PREREQS: SP3 for ARCserve 2000
From the CA Support site

http://support.ca.com/Download/patches/asitnt/QO13760.html

- Brick level backups fail with the error: E8604
Failed to Start Backup (EC=429) The DBAXCHG2.LOG
file on the Exchange Server shows the following
error messages:

ERROR: Fail to Open Information Store: MAPI return
code[8004011d] FAILED: Open Information Store ---
ErrorCode:[29] ERROR : EXCH Exchange Agent -- (429)
"Fail to Open Information Store".

I had the same problem as you & the above resolved it.