Error 3081 Unable to back up system state

[FrauW]

I started getting this message in my backup activity logs about 3 weeks ago even though nothing in the system, vis-a-vis the backup software installation, changed. Data is nevertheless backed up. Also, I only receive this message on the root domain controller (only 2 out of the 4 dc's we have backup the domain).
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Error 3081

Unable to backup system state for remote machines. (MACHINE).

Explanation: Backup and Restore of System State for remote machines can be done only via teh Client agent for Windows NT/2000.

Cause/Solution: If the node was backed up using the Windows 2000 agent, Install Windows 2000 Agent on that remote machine Go through Client/Agents/Windows 2000 agents to select the System State of the remote machine and submit the restore job.

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I do have Client Admin Agent installed on all the machines and have also stopped and restarted the Client Agent Admin service. This was to no avail.

IDEAS??

 

[mohamdr]

to backup remote system state client agent has to be installed,is client agent installed and functioning properly?

 

[FrauW]

Client agent is installed. How do I check if it is functioning properly. I have only verified the service was running (as I mentioned above). Other ideas?

 

[davidmichel]

The client agent has it's own activity log (found under the agent directory) and a debug mode (which is enabled via the registry). The activity log in debug should tell you what you want to know.

 

[FrauW]

Hmmnn.. thanks for this. On the main menu I have the following options: File, View, Options Help

Under View:- Only Status Bar is enabled
Under Options:- I see Configuration, Services and Proactive Backup (which is disabled but it was always disabled from when I installed the software and I never had this problem that I am having now).

On the icons menu I see a garbage pan where I can delete the log files however I don't see where I can view these log files.

Is there a setting I need to enable?

 

[mohamdr]

to put client agent in debug mode do the following on the remote machine:

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\BrightStor ARCserve Backup\ClientAgent\Parameters

- Double click on the value Debug.
The DWORD editor will popup, change Data: 0 to 1.
Other acceptable data values = 2, 3, 4 (higher value generating the most detail in the log)
Result: more detail will appear in the agent.log file located where the agent was installed

Note:
1-You need to do a backup of the remote machine to
get the log generated.

2-Disable the debuging after you finish the above test otherwise you will get alot of unnessery warnings.

 

[davidmichel]

To view the log you have to go to the agent directory and open the file directly.