Error 1933 Protected Files

[PCHomepage]

In trying to install an update to Office 2000 Professional on a Windows XP Media Center Edition SP3 system, it tells me that there is no copy of Office installed even though there is (a legitimate one, I might add). I tried doing a repair through the Add/Remove Programs panel but after going through the process it gives

Error 1933. The Windows Installer service cannot update one or more protected windows files.

and then backs out of the update.

I've search on-line and found a number of possible solutions, some directly from Microsoft, yet none seem to work! According to Microsoft, the problem is related to two system files, fpencode.dll and possibly fp4autl.dll, and instructs to replace them using copies from the i386 folder, which I did to no avail.

One other possible solution is to run the sfc /scannow command. However, sfc does not appear to be part of this system's Windows installation.

An alternate suggestion is to run the Windows installation CD and reinstall Windows but as this is an OEM version that came preinstalled, there is no disk to run.

Yet another involves disabling certain services but the instructions indicate disabling things that are not there. Similarly, a registry tweak indicates entries that do not exist.

All that said, has anyone else experienced this problem and do you know of a work-around?

Thanks!

 

[macropod]

Hi PCHomepage,

If, as you say, you have an OEM copy of Office 2000, the necessary install files should be on the PC's recovery partition.

Having said that, try starting windows in safe mode, then doing the update. Also, make sure you've already installed any required prior updates (eg you can't install SR3 until SP1 has been installed).


Cheers
[MS MVP - Word]

 

[PCHomepage]

Thanks for the response and ideas. I wasn't clear. XP itself is OEM and is already updated to SP3 but Office, which is a purchased non-OEM version, has SP1 installed. It's the SP3 of Office that I am trying to install but it gives an error that Office is not installed even though it is. Because of that I am trying to repair the installation and that's where I am getting the Error 1933. I have not tried uninstalling Office because I fear I will not be able to reinstall it and it's working now.

Don

 

[macropod]

Hi Don,

According to:

http://support.microsoft.com/kb/314812,

this is an OS-level error, rather than an error with Office 2000, as such. That article, which applies specifically to Windows XP, advises running "sfc /scannow", so you should be able to do that. The article mentions some other approaches you haven't mentioned trying, too.

As for your OEM Windows install, that too should be on the recovery partition. Your PC should have instructions (possibly via Start|Programs) on how to use it. Doinf a repair reinstal of Windows shouldn't affect Office, unless you wipe the HDD.


Cheers
[MS MVP - Word]

 

[PCHomepage]

I tried all the approaches in the article even if I forgot to mention all of them (sorry!). As for sfc /scannow - sfc does not appear to be installed on the system since it simply gives an error that there is no such command, which I believe I mentioned in my original posting.

That said, apparently Office does not have SP1 installed after all but it brings me back to the same problem, if I understood it correctly, that Office is not actually installed, unless it is simply referring to a certain version not being installed. Office 2000 Professional IS installed and it works as it should! Odd that the service pack installers can't locate it.

Here is the log file text from the latest attempt - maybe you'll see something helpful in it, and thanks:

Starting execution.

Command line: /c /L2

Opening the patch source file, C:\DOCUME~1\RICHAR~1\LOCALS~1\Temp\IXP001.TMP\source.ini.

Searching installed products.

Detected the following products for patching:

	{00000409-78E1-11D2-B60F-006097C998E7}

		Product is not installed.

	Microsoft Office 2000 Professional (9.0.2720), {00010409-78E1-11D2-B60F-006097C998E7}

		Product is patchable.

	{00020409-78E1-11D2-B60F-006097C998E7}

		Product is not installed.

	{00030409-78E1-11D2-B60F-006097C998E7}

		Product is not installed.

	{00100409-78E1-11D2-B60F-006097C998E7}

		Product is not installed.

	{00110409-78E1-11D2-B60F-006097C998E7}

		Product is not installed.

	{00120409-78E1-11D2-B60F-006097C998E7}

		Product is not installed.

	{00130409-78E1-11D2-B60F-006097C998E7}

		Product is not installed.

	{00160409-78E1-11D2-B60F-006097C998E7}

		Product is not installed.

	{00170409-78E1-11D2-B60F-006097C998E7}

		Product is not installed.

	{00180409-78E1-11D2-B60F-006097C998E7}

		Product is not installed.

	{00040409-78E1-11D2-B60F-006097C998E7}

		Product is not installed.

	{00140409-78E1-11D2-B60F-006097C998E7}

		Product is not installed.

	{004A0409-78E1-11D2-B60F-006097C998E7}

		Product is not installed.

	{00150409-78E1-11D2-B60F-006097C998E7}

		Product is not installed.

	{3C5E0FF2-BE09-11D1-998E-00A0C90A43B3}

		Product is not installed.

The following patches are applicable:

	Office 2000 SR-1 Core Update, {0DC0F122-1B1C-11D4-AED6-00C04F022C53}

		Location: [URL unfurl="true"]http://download.microsoft.com/download/office2000prem/Update/3821h/WIN98/EN-US/data1.msp[/URL]

The version of IE installed on the computer is 8.0.6001.18702

IE has already been updated to the level of Office 2000 SR-1 or above

Error: The file, C:\DOCUME~1\RICHAR~1\LOCALS~1\Temp\sr1patch\{0DC0F122-1B1C-11D4-AED6-00C04F022C53}, has an invalid size.

Beginning download of [URL unfurl="true"]http://download.microsoft.com/download/office2000prem/Update/3821h/WIN98/EN-US/data1.msp.[/URL]

Finished downloading [URL unfurl="true"]http://download.microsoft.com/download/office2000prem/Update/3821h/WIN98/EN-US/data1.msp.[/URL]

Error: The file, C:\DOCUME~1\RICHAR~1\LOCALS~1\Temp\sr1patch\{0DC0F122-1B1C-11D4-AED6-00C04F022C53}, has an invalid size.

 

[macropod]

Hi Don,

The problems you're experiencing point to a problem with your Windows XP installation, rather than a problem with Office 2000, per se. The absence of sfc (system file checker) only reinforces that conclusion. It seems to me you'll need to fix the underlying OS problem before you'll be able to progress the Office 2000 updates.


Cheers
[MS MVP - Word]