Jenniferlynn
Technical User
Hello,
I hope someone can help me and also sorry if I have the wrong forum! I have posted this query in the Banyan: Streettalk for Windows NT Forum but as yet have had no response.
I work in Technical Support for an Insurance company. We have recently changed the installer of the software to InstallShield and I have two users who are both using Windows NT and are having major difficulties loading on our software.
The Error message they are getting is:
Error 1603: Error installing Windows Installer engine. A file which needs to be replaced may be in use. This installation package cannot be installed by the windows installer service. You must install a newer version of the Windows Installer Service.
I have gone through a download of Windows Service Pack 6 for NT.
I have also tried to download instmsiw.exe but then get this message:
There was a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected.
I also tried to download the Windows SoapToolkit as I looked on the Internet for information and the info I found was very similar to another problem that we have which is fixed by installing this SoapToolkit. However this will not load on my users machine.
I hope all this has made some sense!!
If you have any information for me at all it would be greatly appreciated!
Thank you
I hope someone can help me and also sorry if I have the wrong forum! I have posted this query in the Banyan: Streettalk for Windows NT Forum but as yet have had no response.
I work in Technical Support for an Insurance company. We have recently changed the installer of the software to InstallShield and I have two users who are both using Windows NT and are having major difficulties loading on our software.
The Error message they are getting is:
Error 1603: Error installing Windows Installer engine. A file which needs to be replaced may be in use. This installation package cannot be installed by the windows installer service. You must install a newer version of the Windows Installer Service.
I have gone through a download of Windows Service Pack 6 for NT.
I have also tried to download instmsiw.exe but then get this message:
There was a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected.
I also tried to download the Windows SoapToolkit as I looked on the Internet for information and the info I found was very similar to another problem that we have which is fixed by installing this SoapToolkit. However this will not load on my users machine.
I hope all this has made some sense!!
If you have any information for me at all it would be greatly appreciated!
Thank you