visualuser
MIS
I can't find the paperjam and we are getting the 13.1 message on hp 4000's. Could there be another problem?
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Error 13.1 with HP 4000 Laserjet printers 1
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You need to remove some metal filings from the clutch behind the separation roller in the tray. Push the stem down on a desk to pop it open, remove about 1/2 the filings, re-assemble. If the feed (located above the tray) and separation rollers are worn, you should change them.
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