Erro connect between OpenScape Business X5 and APNS when use mobile myPortal to go WAN

[calazans23]

I have a problem with connection OpenScape Business X5 Unify and Apple push Notification - APNS. When the software myPortal to go is running in background, it not receveid notifications.

I find this erro:

2017-01-09 15:39:53,088 ERROR [com.unify.osbiz.uc.apnsmanagement.APNSProvider] [highlight #FCE94F]There is no connectivity with APNS. Exception: com.notnoop.exceptions.NetworkIOException:[/highlight] java.net.UnknownHostException: [highlight #EF2929]gateway.push.apple.com[/highlight]

The Unify's support said that is a DNS's problem, but the DNS is right, and the ports APNS is allow in firewall.

Today the version software of Openscape Business is osbiz_v2_R2.1.0_261 and myPortal to go is V2R2.21.17

When use myPortal to go in network LAN, the notification work correctly.

Can someone help me with this case?

 

[donb01]

Did you try to specify the gateway with https:// ??

I know to use it you have to download the Apple certificate as well, but the system might do that automatically. I use Apple push on my UM system, but it doesn't show me the URL.

Make sure your organization isn't blocking apple.com for some reason. Can you hit that site in a browser?? I know back in the early days when I set up my UM I was having a lot of issues and I knew I HAD an address to go to for connection testing at one time, but I doubt I still have any of that information.

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA