Erratic MWI lights with Unified Messaging Users

[mrclean613]

Hello ~

We are running CCM 6.1 with Unity 4.2 with Exchange.

We continue to have MWI issues quite frequently. This seems to occur every two weeks. It's my assumption that the Exchange folks are loading patches to their Exchange servers. These Unified Messaging users are the only one's being affected - Our fix has been to reboot the Unity server after hours - when the MWI's stop working.

Is there a service that we can toggle on the Unity or CCM to clear this up?

Can this service be toggled during working hours?

Any suggestions are greatly appreciated.

Thanks,

Mr. Clean

 

[whykap]

In unity tools, under the integration tab, select the phone system and there on the bottom there is am option to synchronize MWI. I set up all my systems to do so every night at 2am. It is best practice and avoids issues similar to what you experience.
You can also check to sync right then and there if there is an immediate need.
I am describing this from memory so if you can't find it let me know and I'll be more detailed.

 

[mrclean613]

I appreciate the information. However, synchronize MWI doesn't clear our issues. I'm wondering if there are some services that can be toggled on the Unity to reset the MWI's - without having to reboot the Unity server?

Thanks again for your reply