ERR5525

[NTOldTimer]

I see a couple of post trails that ask about ERR5525 but they seem somewhat vague. We have PRI service at this customer site and I do see the name display on the M39xx phones when outside calls come in. ERR5525 messages are printing on a regular basis. Here is the RCAP from the D-Channel block and a sample of the messages that are printing. Is this a Telco issue? I don't see anything in the Nortel Solution Search.

ERR5525 TN: 00001410 N: 00000008 P: 00000007 L: 00000009
DTA: 8407554E 4B4E4F57 4E000000

IFC NI2
ISDN_MCNT 300
CLID OPT0
CO_TYPE STD
SIDE USR
CNEG 1
RLS ID **
RCAP NCT COLP NDS

 

[EddieDuece]

ERR5525
Parsing of name information received.

 

[NTOldTimer]

Thanks Eddie. I was hoping someone had some history with these error codes and would be able to share their experience.

 

[EddieDuece]

Check out thread 798-1227415. This is what was determined.

The ld carrier is sending info after the name, the pbx gets confused and spits out the error, only happens on pri.. nortel is working on this problem....so i've been told....seems if carrier is on a soft switch, problem happens.......

Have the carrier turn the name display off and see if it goes away.