err: invoice not in history file

[jamor1999]

Hi everyone. I hope you can help. I'm going into Customer Maintence in A/R and selecting a customer and then trying to drill down on two invoices when I receive the error: invoice not in history file.

What should I do??? I'm assuming I'll need to add it to the history file, but how?

Thanks in advance!

 

[jamor1999]

I'd hate to lead you in the wrong direction - I it'd be better to have an expert handle this. I did have this problem though and I've resolved it by going into the data files and entirely removing the particular invoice and then having the user reenter the invoice.

I first set up a test company using the file/run/sudata and tested it out there. If you want to give it a try, let me know and I'll post what I did. But like I said, I'm no expert, just sharing what I tried.

 

[Orica]

Are you sure that in AR setup you have requested to save history?

 

[CsaintAZ]

As Orica mentions, you may not be saving Invoice History. On the additional tab in AR Options, you have an option to "retain detailed invoices". That option should be flagged "Yes". The invoice you are referring to will not appear, and it is probably not worth the trouble of importing the data, but future invoice history will be saved.