We are having an issue with IM from the contacts list in Equinox.
We cannot send IM texts from the contacts list in Equinox.
We are running a R11 demo system. All users have a Zang Spaces account and are logged in. We can setup Zang Space conference and can use IM features in Zang.
IM using Equinox contacts list:
We cannot use IM features starting from the Equinox Client contacts list.
Example:
When user "A" is searching for a contact "B" we want to send an IM text, we see the text balloon but it does not turn white when hovering over it so we cannot click it. We get a error message: "Contact does not have a messaging address".
IM using Zang Spaces:
When we go to Zang Spaces of user "A", select that same contact "B" we want to contact inside Zang, we send an IM text and the IM is received on the Equinox client and Zang account of contact "B". This indicates that Zang Spaces is correctly setup and Equinox client is setup correctly.
Back to Equinox:
In the chat history on Equinox client of user "A" -> we can see the message that was send via Zang from A to B...
We can send a chat from the chat history windows in the Equinox Client to contact "B" !
Still when we lookup contact "B" in the contact list we get the error "contact does not have a messaging address"
Does this sound familiar to someone?
We cannot send IM texts from the contacts list in Equinox.
We are running a R11 demo system. All users have a Zang Spaces account and are logged in. We can setup Zang Space conference and can use IM features in Zang.
IM using Equinox contacts list:
We cannot use IM features starting from the Equinox Client contacts list.
Example:
When user "A" is searching for a contact "B" we want to send an IM text, we see the text balloon but it does not turn white when hovering over it so we cannot click it. We get a error message: "Contact does not have a messaging address".
IM using Zang Spaces:
When we go to Zang Spaces of user "A", select that same contact "B" we want to contact inside Zang, we send an IM text and the IM is received on the Equinox client and Zang account of contact "B". This indicates that Zang Spaces is correctly setup and Equinox client is setup correctly.
Back to Equinox:
In the chat history on Equinox client of user "A" -> we can see the message that was send via Zang from A to B...
We can send a chat from the chat history windows in the Equinox Client to contact "B" !
Still when we lookup contact "B" in the contact list we get the error "contact does not have a messaging address"
Does this sound familiar to someone?