EPO Agent Service Does Not Install

[LeeSalter]

Hi, hope you can help me out.

Some of the clients in our network are not installing the EPO Agent properly.

A look onto the c: drive of the client confirms that the EPOAgent directory is being created, but when I look at the services on the machine, there is no NAI E-Policy Orchestrator Agent service at all.

This only happens on about 50 machines out of the 1500 that we have. I can find no common denominator between the machines however.

Any suggestions??

 

[AVChap]

Look for NAIMAS32.EXE and NAIMAG32.EXE. These are the services for the ePO agent. However, if they're not loaded, try reinstalling or re-pushing the agent to these machines. Also, check if these machines ever connected back to the ePO server.

HTH, AVChap
... my $1 worth of advise, 2cents isn't enough due to inflation

 

[LeeSalter]

The two .exe files that you mentioned are indeed in the epoAgent directory.
I have tried re-pushing the agent to no avail.

I'll try uninstalling it from the client and then pushing again.

Thanks

 

[LeeSalter]

Un-installing and re-installing doe not work. Any other ideas before I throw this to NAI??

 

[AVChap]

Try contacting NAI support. They should know how to fix this. AVChap
... my $1 worth of advise, 2cents isn't enough due to inflation