ePO Agent install problems

[McTech]

ePO version 2.5 w/SP1 - having problems pushing agent out to Win2k client computers. It used to work fine, but now I get errors under server events stating the installation failed. I can push the install using my own account rather than 'Use ePO Server Credentials', and I can even manually type in the epo service account and it will install as well. I know the account does have admin privileges on the clients or I couldn't use it to push install.
I believe the agent install pkg is not using the correct account/credentials when I tell it to use ePO server credentials. I have checked accounts/passwords, reloaded the service pack, pulled out a few hairs, still won't work without manually typing account info when trying to push agent.
Is there a way to change the account info used by the agent install package? or is there something else I'm overlooking? thanx...........

 

[AVChap]

Delete the POAGINST.EXE file on the ePO server, stop the ePO server service then restart it. This should create a "clean" POAGINST.EXE file (the agent installer).

HTH, AVChap
... take my advice, I don't use it anyway!

 

[McTech]

thanx - that did create a new poaginst.exe file but it still wouldn't load using epo server credentials. It did, however, point me in a direction that may have helped.
When stopping/starting the epo server service I noticed that it was using the local system account to start. I decided to try changing that back to the epolicy service account we had created on the domain during setup. Once that change was made and the server restarted again the agent began to install correctly.
So another question, what is the epo server service supposed to use the local system account or the epo service account to startup?
thanx again......dj

 

[AVChap]

The agent (by default) will use a local System account once installed. The account you specify during the agent push is just to give the account the rights to install the services.

As you've found out, you can change the account a specific admin account for more control, although some administrators (myself included), don't like this as this will unnecessarily give the agent more rights that what it is supposed to have. The agent shouldn't have rights outside of the workstation that it is running on (my opinion).

HTH,
AVChap
... take my advice, I don't use it anyway!