Hi Everyone,
My team has developed a few customizations to allow users to search for call logs and to send emails via the CRM module.
Unfortunately, unless you're logged in under a full license, you cannot see these customizations.
Epicor said users must login using a shortcut which contains "-CRM" in order to grab a CRM license (we currently have 11 full licenses and 31 CRM licenses):
"C:\Program Files\Epicor Software\Epicor905\Client\MfgSys.exe" -CRM /CONFIG=pilot.mfgsys
So anyway, if you login using a full license, you can see the 5 customized screens / dashboards. If you login using the CRM license, you CANNOT see the customized screens / dashboards.
Epicor tech support said it probably has something to do with the Security ID but we assigned a security id value of a screen that is currently being displayed under the CRM license.
Has anyone experienced a similar problem? Do you think this is a configuration issue?
Thank you.
My team has developed a few customizations to allow users to search for call logs and to send emails via the CRM module.
Unfortunately, unless you're logged in under a full license, you cannot see these customizations.
Epicor said users must login using a shortcut which contains "-CRM" in order to grab a CRM license (we currently have 11 full licenses and 31 CRM licenses):
"C:\Program Files\Epicor Software\Epicor905\Client\MfgSys.exe" -CRM /CONFIG=pilot.mfgsys
So anyway, if you login using a full license, you can see the 5 customized screens / dashboards. If you login using the CRM license, you CANNOT see the customized screens / dashboards.
Epicor tech support said it probably has something to do with the Security ID but we assigned a security id value of a screen that is currently being displayed under the CRM license.
Has anyone experienced a similar problem? Do you think this is a configuration issue?
Thank you.