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Epicor 9 right click email from customer and contacts not working

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SLowden

SLowden

Technical User
Nov 28, 2011
2
0
0
GB
Using 9.05.701
Company has SMTP settings entered
Users have email addresses defined

Right click on the customer email address field and the option to email is greyed out and I cannot get it operational....any hints/tips on what may be the issue?
 
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