Entering tips several days after checkout? Is this possible? 1

[Kiacarter]

A bartender found receipts with unentered tips days after her check out. Is it possible to delete her check out even after several days later and re- enter these tips?

 

[ClayTaco]

Since it was several days ago I'm going to assume that you've already settled your credit card batch. The only way to recover the tips would be to contact your processor and show them the receipts with the tip amounts. They'll be able to reauthorize a charge on the card. However! I strongly recommend that you don't do this. The charge will show up as a separate transaction on your customers receipts. Seeing a second charge from a business is going to raise all kinds of red flags from anyone who watches their cc statements.

 

[Kiacarter]

Ok contact the processor, meaning opening the already closed check and applying the tip amount?

 

[AlohaRoss]

Clay means. Call the processor. He is also right to recommend not doing it. This is a learning experience for the bartender to handle there receipts better. Once cards have been settled any additional charge will show up as a second charge and will raise red flags. The biggest being how do you have the complete card number when that information should not be stored anywhere any more.

AlohaRoss

http://www.needaholahelp.com

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[ClayTaco]

Thanks for the clarification Ross.

 

[PosGuyUS]

It depends on the system whether you can send the tip later but the processor will have it for a while. If it's been more than a few days, I would let it go, don't bother but within a few days, most customers would expect to see the tip added at some point and wouldn't be surprised.
Having the card number in your system is okay as long as it is secured properly. If your system does tokens, tokens are usually good for about 6 months, depending on the processor.