Enter Network Password Popup

[MarkSlade]

After receiving great help with my OL 2003 a couple of weeks ago, it was all cleared up and working. Now for some reason, every time my OL automatically or manually checks for Email, I get the Enter Network Password popup box.

I have changed nothing... all the information is untouched and unchanged and is correct in the popup - presuming the **'ed password is correct and when entered manually it still happens.

If I click OK, it just keeps popping back up. If I click Cancel it goes away, but I get no new Emails.

Any ideas how to make this stop?
Many thanks
Mark

 

[jhaith]

Try removing any cached passwords you have.

Start> Settings> Control Panel> User Accounts> Advanced> Manage Passwords> Remove your account in there.

-jhaith

 

[MarkSlade]

Thanks JHaith... I can't do that. I go control panel-User Accounts and that's it... from there I get a page with accounts shown... no advanced tab.There are 3 options, then the accounts. The Options are Change an account, create a new account or change the way users log on or off.

The account avitars show the accounts:
I have my main account a Guest Account that is off and an ASP.Net Machine A account that is limited account , password protected... I think that is an ISP self help program account.

I am using Windows XP. Any ideas?
Thanks
Mark

 

[jhaith]

I'm sorry, didn't give enough detail. When you open up your Control Panel, you'll need to switch to Classic View, then select User Accounts and follow the instructions I gave you. The "Switch to Classic View" should be up in the top left corner when you open the control panel, it will then give you a detailed list of options instead of the icon list you see now. Let me know if you have any problems.

-jhaith

 

[MarkSlade]

Thank you Jhaith. I did it that way previously.. I get into User Accounts and it is laid out as I outlined above... 3 lines, then 3 avitars under that. There are no tabs for Advanced> Manage Passwords. Just 3 lined options:
Change an account
Create a new account
Change the way users log on or off.

Then under that there are 3 account avitars showing the accounts:
Main account
Guest Account that is off
ASP.Net Machine A account that is limited account , password protected... I think that is an ISP self help program account.


In the upper left hand corner there is a 'Learn about' box with ?'s about User Accounts, User Account types and Switching Accounts. I see absolutely nothing on the User Accounts page about Advanced or Manage Passwords.

Now if I pick Change an account, then my main account there are related tasks of Manage my network passwords (which pops up an empty box-I presume since I am not on a network) and Prevent forgotten passwords, but no advanced tab.

 

[jhaith]

What version of windows are you using?

-jhaith

 

[MarkSlade]

Windows XP

 

[jhaith]

Try running this command, make sure you're logged in as an administrator.

Start> Run> rundll32.exe keymgr.dll, KRShowKeyMgr

 

[MarkSlade]

Stored User names and passwords box pops up. Empty

 

[jhaith]

Open Outlook, go to Tools> Send/Receive> Send/Receive Settings> check Show Progress. Then do a Send/Receive and see if you're getting an error after you enter your username/password.

-jhaith

 

[MarkSlade]

Hmmm... not quite sure I follow you. When I go to show progress, the progress box pops up... no option for entering user name or password

 

[jhaith]

Ok, does it send/receive successfully or does it fail?

-jhaith

 

[MarkSlade]

Nothing... I am beginning to think that the last AVG free edition download has done something. For it to wig out a couple weeks ago and go through all that to get it fixed, then happen again... that is the only thing that is changed.

I am going to write AVG and see if they have other complaints and a fix for this.

Thanks for all your help JHaith.

 

[MarkSlade]

This is so weird. I basically did the same thing you advised me to last time - which was a different problem. Start an account in Outlook Express (which I really dislike), delete my existing account in OL '03, then start up a new account in OL '03 - all with the exact same information BTW and it is up and running.

Something... I don't know what... is getting disconnected or deleted or something. I joined up on AVG forum and searched - no related topics, but I did post a message so we will see what comes up there. If it is an AVG issue I will post it here so everyone else can learn from it.

Thanks again
Mark

 

[jhaith]

That's really odd. I'll see if I can come up with something as to why it would do that and post back, got me curious.

-jhaith