motorize
Technical User
- Mar 16, 2008
- 2
I work in a very high pace call center – taking customer calls when their business internet is down and the routers do not have aliases and over time, constantly entering commands on Cisco routers and switches can become uncomfortably tedious. To make life easier,
So, I made my owns "alias" shortcut commands by program called Hot-Keyboard
Example1:
From the trouble ticket a Hot-Keyboard Macro copies customer name, ticket number, circuit id into variables. ( via a mouse recording macro)
In the router I type - :sd
macro output = show description | i (company name variable) enter
Example2:
I want to look at an router ATM PVC
The Hot-Keyboard macro prompts for input of the T3, and VPI and VCI
I type in a pop-up windows 1 2 123
Macro Output :
show atm pvc int atm1/0.2) 2/123 (enter)
Example 3:
Bounce a T1 by highlighting the T1 circuit that you need to bounce. T1 6/0:3 is down As you may know sometimes you just need to kick start a T1 after maintenance. So I just highlight “T1 6/0:3” and a macro sequence will run to enter config mode and enter the T1 controller interface, shut, wait 10 seconds, no shut,Exit config mode, and show T1 controller.
Some others examples:
:slog = show log – (with spacebar pressed 40 times)
:sib = show ip int brief
:sr = show run
:sir = show ip route
:sion = show ip ospf neighbors
:sc=show caller | i (username-variable)
I have done this for Cisco, Juniper, Nortel Routers.
The Hot-Keyboard Marcos I used for routers paste and auto-replace macros, extend-replace
I wish to share this since so many people out there work in call centers feel that the some applications are quite poor so to bridge this gap, hot-keyboard macros really make the job better
I use hot-keyboard macros in the trouble ticket process, for there is repetitive Pull-Down menus & this where I have recorded the “mouse” to perform these repetitive operations. This is so much more efficient & error free & Decreases Repetitive Strain Injury.
I have also made “canned phrases” that are also repetitive & I do not have to worry about spelling errors either. I just have to hit 3 to 4 keys for a whole paragraph to appear.
I have used Hot-Keyboard with a string of Macros, for quicker entries of multiple router commands for Cisco, Junipers, Nortel and unix systems.
They are “troubleshooting scripts” I highlight a portion like Se1/2/3/2:0 and then through Hot-keyboard "Regular expressions" I can parse the data and output various commands that are relating to that interface, with only 4 keys pressed.
I have “booked marked” a lot websites within Hot-keyboard menus system, it so much faster than using “favorites” & better organized under a specific job functions. I just hit a few keys & I am able to launch a Dispatch page to a tech, or get status on a problem as well.
I am always adding more & more macros & also I’m able to export my macros daily to a network drive so incase my computer crashes, I will have my “toolbox” of commands safely stored.
In a daily bases, I would say that I used Hot-Keyboard every 5 minutes. It has automated my Office Space, you could say, & I am lost without it. It’s an easy to use program & I have been using it since 2001 its just saves me a great deal of time by with the ability to automate repetitive tasks in a Call Center environment. Do not hesitate to make a purchase if you have a need for repeating the same PC tasks over & over for it’s worth it in so many ways.
So, I made my owns "alias" shortcut commands by program called Hot-Keyboard
Example1:
From the trouble ticket a Hot-Keyboard Macro copies customer name, ticket number, circuit id into variables. ( via a mouse recording macro)
In the router I type - :sd
macro output = show description | i (company name variable) enter
Example2:
I want to look at an router ATM PVC
The Hot-Keyboard macro prompts for input of the T3, and VPI and VCI
I type in a pop-up windows 1 2 123
Macro Output :
show atm pvc int atm1/0.2) 2/123 (enter)
Example 3:
Bounce a T1 by highlighting the T1 circuit that you need to bounce. T1 6/0:3 is down As you may know sometimes you just need to kick start a T1 after maintenance. So I just highlight “T1 6/0:3” and a macro sequence will run to enter config mode and enter the T1 controller interface, shut, wait 10 seconds, no shut,Exit config mode, and show T1 controller.
Some others examples:
:slog = show log – (with spacebar pressed 40 times)
:sib = show ip int brief
:sr = show run
:sir = show ip route
:sion = show ip ospf neighbors
:sc=show caller | i (username-variable)
I have done this for Cisco, Juniper, Nortel Routers.
The Hot-Keyboard Marcos I used for routers paste and auto-replace macros, extend-replace
I wish to share this since so many people out there work in call centers feel that the some applications are quite poor so to bridge this gap, hot-keyboard macros really make the job better
I use hot-keyboard macros in the trouble ticket process, for there is repetitive Pull-Down menus & this where I have recorded the “mouse” to perform these repetitive operations. This is so much more efficient & error free & Decreases Repetitive Strain Injury.
I have also made “canned phrases” that are also repetitive & I do not have to worry about spelling errors either. I just have to hit 3 to 4 keys for a whole paragraph to appear.
I have used Hot-Keyboard with a string of Macros, for quicker entries of multiple router commands for Cisco, Junipers, Nortel and unix systems.
They are “troubleshooting scripts” I highlight a portion like Se1/2/3/2:0 and then through Hot-keyboard "Regular expressions" I can parse the data and output various commands that are relating to that interface, with only 4 keys pressed.
I have “booked marked” a lot websites within Hot-keyboard menus system, it so much faster than using “favorites” & better organized under a specific job functions. I just hit a few keys & I am able to launch a Dispatch page to a tech, or get status on a problem as well.
I am always adding more & more macros & also I’m able to export my macros daily to a network drive so incase my computer crashes, I will have my “toolbox” of commands safely stored.
In a daily bases, I would say that I used Hot-Keyboard every 5 minutes. It has automated my Office Space, you could say, & I am lost without it. It’s an easy to use program & I have been using it since 2001 its just saves me a great deal of time by with the ability to automate repetitive tasks in a Call Center environment. Do not hesitate to make a purchase if you have a need for repeating the same PC tasks over & over for it’s worth it in so many ways.