Ok I see that I can have 50 Active Agents but only 30 Lines can be assigned to a Skillset. I just had a customer ask what happens to the 31st call. I honestly am not sure because it is the only call center app that has more Active Agents than lines. Has anyone maxed one out?
Call Pilot Enhanced
Active calls in skillset = 30
Active Agents = 50
BCM Pro
Active calls in skillset = 100
Active Agents = 80
Call Pilot Basic
Active calls in skillset = 15
Active Agents = 10
Call Pilot Enhanced
Active calls in skillset = 30
Active Agents = 50
BCM Pro
Active calls in skillset = 100
Active Agents = 80
Call Pilot Basic
Active calls in skillset = 15
Active Agents = 10
