Enhance Callback and Dialer

[Bucky101]

Is it possible to setup the Callback system to prompt call the customer, and ask if they are ready to take the call. Perhaps via autoagent IVR
If they press 1 call goes to agent (nice to have 2 delay the call xx minutes and 3 delete call from call back request)

 

[janni78]

Short answer no.

You could but it requires a lot of custom programming, so you would need to find someone who can help you with that.

"Trying is the first step to failure..." - Homer

 

[Bucky101]

lol thats why I am here. Hoping someone may have a script or two to share

 

[janni78]

It's not a script or two, I've done well over 100 hours of developing on my callback feature.
The feature you're asking for would still need to be custom built.

I don't have a problem sharing stuff regarding standard features but a custom solution that would take hours to build is not something I just throw out there.

"Trying is the first step to failure..." - Homer

 

[Bucky101]

Completely understand, if you could at least start me out in the right direction, I will start building.
Does you outbound dialer use the same Topic as the inbound calls or did you have separate it. ie (Inbound) Sales (Outbound) Callback Sales or just (Inbound/Outbound) Sales
Did you use an auto-agent IVR to give the customer the opportunity to opt for taking call, delay call, end call back request ?