Enabling more than two calls held 1

[riothng]

We are on an Avaya G3 V13 CM 3.0.

I have a 4610SW IP phone that has three lines available (call appearances).

I have a user needing to be able to place three calls on hold simultaneously.

The phone can only handle two inbound calls placed on hold and sends the third extension call straight to voice mail.

I do not see any setting to throttle that number. Is it possible?

Thank you for any guidance,
Daniel

 

[koglass]

I assume you only have three call appearances on that phone. The last call appearance is usually always reserved for transfers, conference, etc. So incoming calls will never reach the thrid appearance. I would add one more call appearance to the phone. Then you will get three incoming calls that could be held and the last line, the forth will be the reserved line for Transfers, etc.

 

[riothng]

Perfect and easy to do! I really appreciate the assistance.

Daniel