Enabling 411 to work

[ksalce]

Hello,
We're having issues trying to allow 411 to be dialed. I tried adding it to the ars but for some reason it still isn't working. I tried to set it up the same way as we have our 911 dial set up. Basically I put in "9411" for the code and "**9411" for the telephone number. Any ideas on why this is not working? Thanks.

 

[ksalce]

When I dial it, it just keeps saying "incompatible

 

[TouchToneTommy]

If shortcode 9N is sending 9-411 through to ARS, only 411 is ending up there. So your entry in ARS should be 411, 411, Dial, 0

 

[ksalce]

When I tried that, it kept saying "waiting for line" then would constantly beep. I changed the line group id from "0" to the same as the 911 line group and it just sits there and does doesn't dial anything. Any other ideas? I can send some screenshots of how we have it set up if you want.

 

[Okkie26]

Try to enter a shortcode ( not is ARS, but in the defautl shortcode list ).

ie. *98, dial, 411, 0

See if that works

 

[ksalce]

Tried that and it keeps popping us as "unobatainable" when I dial the short code

 

[Okkie26]

Then contact your provider how they want to receive the dialed number.

Is it a SIP trunk?

Maybe you need to add a location number before or after the 411. So that the provider knows from which location your calling from in order to forward the call to the closest call centre.

 

[smokinjoe2938]

what type of trunks?

 

[Okkie26]

That would help. Asking a question i already asked 3 hours ago...

 

[ksalce]

I apologize guys I've been busy at work. We have analogue trunks

 

[Okkie26]

What is a 411 number in the first place?

Don't know the number back in Holland

 

[smokinjoe2938]

411 is an info line, if you have a test set go directly onto the line and see if you can dial direct from the trunk, if not then would be a provider issue

 

[smokinjoe2938]

sorry Okkie26 did not see that comment

 

[Okkie26]

Okay, no probz