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Enable Phone Switch to provide incoming call data to Equitrac

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Jetta1127

Jetta1127

Technical User
Apr 26, 2011
10
US
We have the NEC IPS 2000 PBX and we use Equitrac accounting and billing. Right now Equitrac is configured to capture incoming phone calls but our phone switch is not enabled. Can anyone please tell me how to enable our phone switch to make this work?
 
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CMD 3549 by trunk route, allow incoming SMDR
CMD 1305 by individual station, allow incoming SMDR.
 
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If you are using the AP00-B MRCA card on RS 0 port, It is command DD04>1506>1 and 3549>Rt No.>0
 
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Thank you both...unfortunately I am not that knowledgeable in these areas. On the handset, I know how to get to CMD mode, but that's about it. Can you give me step by step instructions? Or do I need to do this in Matworks?
 
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