Enable Account Codes (Feature 900)

[Dutchbcm50]

Greetings All,

I have been using this forum to assist with setting up a BCM my customer bought from a vendor, it has been very helpful more so than the vendor.

my question is I would like to enable "feature code for account tracking" I see where some users have been saying it is enabled by default however when I enter "feature 900" it says "invalid feature"

its a law firm and we want to enter the customers account number so as to track the cost with our call accounting software.

any assistance is appreciated

 

[Dutchbcm50]

wen I try to use feature 900 from a handset it says "inactive feature" any help out there?

 

[NeilNobles]

Maybe this will help.

Creating the Feature Code


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Creating the Feature Code
The purpose of the feature code is to allow a user to enter an account code when on a call. The account code that is entered is registered and recorded in the BCM50 CDR record for that call.

The default feature code in BCM50 is 900. If 900 is being used for another application, you can choose another code to represent CDR. The Feature Code you designate can be any unused number between 900 and 999. You designate the Feature Code in Element Manager.

To designate the Feature Code
On the Task Navigation panel, click the Configuration tab.
The Configuration folders display.
Click the Telephony folder and click the Call Detail Recording task.
The Call Detail Recording panel appears with the Report Options tab displayed.
In the Feature Code box, enter a number between 00 and 99. The first digit (9) is provided.
Callers can now enter the Feature Code and then enter the appropriate Account Codes.

Account Codes
With Account Codes you can track telephone calls from your company to different clients or for telephone activities. For example, a caller contacting a billable client can enter an account code each time they call that client.

Callers can enter Account Codes for any incoming or outgoing calls. Callers enter the Feature Code (F9--) followed by the Account Code.

Callers can enter an Account Code any time during an active call. They cannot enter an Account Code when a call is on hold or when a configuration session is in progress.

Account Code list
Account Codes have a maximum of 12 digits but cannot contain symbols such as (*) or (#). Table 2 is an example of an Account Code list.

Note: Remember to provide your colleagues with the Feature Code and the Account Code list. Your Account Code list is not stored on the BCM50. The BCM50 does not check that account code is valid.