Emergency Services

[umanitoba]

Good day:

We want to start using Emergency Services on our two CS1000 (rls 7.5) switches and our vendor tells us that we first have to eliminate the ten DNs in the range 9110 > 9119. Our access code is 4. Given that the users will be dialling 4 + 911, does anyone out there know of a workaround so that we can keep the 9110 > 9119 DNs? I'm going to have a tough time convincing those ten users to give us their DIDs !!

Cheers,

Mark Monfette
mark.monfette@umanitoba.ca

 

[Tman45]

It is typical standard PBX practice to RESERVE 911 for Emergency Services, so I am surprised that 9110 thru 9119 was even used for DIDs.
You may be able to creatively route for 911 ES but with keeping the DIDs it would not really be a Legal method of doing so. For example have your employees campus-wide know to dial 811 or 444 - in a panicked/life-threatening situation the employee is likely going to dial 911 so you can see the issue.

Locally, we ask employees to dial our security first so they can help direct emergency responders - if you do something like that it needs to be a 24x7 staffed position (like a central security desk). We still have 911 available though for employees that have a life-theatening issue. It is recommended to contact 911 as they have proper life-saving skills/training to possibly help the caller before 911 ES can arrive on-site.

I hope Fletch will respond to this post since he is the 911-guru

 

[KE407122]

Hi Mark,

Nasty DID range. Choice is either drop the 10 with the carrier and be done with it or since most PBX's used 9 as outbound routing/ARS/LCR...I wouldn't like anything in a 9XXX local unless you went similar to QPTS and had 5 digit extension locals on your CS1000 begining with the last exchange digit.




KE407122

"The phone was working fine before it knocked over my coffee.

 

[trvlr1]

You could use IDC tables to change the incoming DID digits to another DID number range and put the new on the affected phones, removing the 9 range numbers. This will free up the outbound 911 range, but still allow the callers who have that number to call in. I suggest you have them wean their customers off those numbers as soon as possible.

 

[goddajoe]

I would not give them any choice in the matter. 911 access is far more important that someone's choice of DN. Your vendor will likely want to configure both 4+911 as well as just 911 (hence why you need to clear that range) so that both will work and your employees do not need to worry about whether or not they dial 4 first.