Emergency service type

[berpen]

Is there a way to configure the attendants to hit a button on their console where they can activate incoming calls to go to a back up site.....For example, we recently had to evacuate the building and our phones were not put in Night Service. We would rather have the option in situations like these to have our attendants hit a button and all calls (lets say) go to Atlanta.

our sites are linked via DCS. We are able to change it manually by just changing the vector to point to the atlanta site. The Telecom dept. (mainly myself) had to evacuate and could not configure the system. I want to give that option to our consoles. Thanks

 

[98Converter]

Make them agents... Have them log-in, then if not answered the calls will route to the next destination - if programmed correctly. They did this at our old company, before I was supporting Telecom.

I'm sure these folks out here can assist in the programming of that.

Thanks,
Chrsi

 

[avayaman]

Down laod the pdf file I put in this thread

http://tek-tips.com/viewthread.cfm?SQID=833084&SPID=690&page=1

I have a section there on how to add a second nite key to a Console. It may solve your problem.

Paul Beddows

Consulting, Avaya/EAS implementation, Training
Vancouver, Canada
E-mail use form on website at

http://www.vancouver.hm/email.html

 

[berpen]

Thanks for your response...Avayaman, I cannot open the link you provided. When I click on it it just takes to tek-tips index page....The second night button is exactly what i am looking for.....

Thanks

 

[avayaman]

Ok, here is the link tot he actual file

http://www.vancouver.hm/avaya.zip

Paul Beddows

Consulting, Avaya/EAS implementation, Training
Vancouver, Canada
E-mail use form on website at

http://www.vancouver.hm/email.html

 

[avayaman]

oops. make that

http://www.vancouver.hm/avaya1.zip

Paul Beddows

Consulting, Avaya/EAS implementation, Training
Vancouver, Canada
E-mail use form on website at

http://www.vancouver.hm/email.html

 

[berpen]

Thanks a bunch Avayaman that should do it.....