Emergency phone setup- Avaya phone

[Avayacoolstuff]

Hello,

I would like to set up an emergency phone on Avaya CM, when ever phone is picked instead of dialer tone, it should play an announcement and route to an extension. How can it be possible in Avaya CM using IP phone. Please advise

 

[lopes1211]

A "hotline" phone auto dials an extension when picked up. Looking in the manual or searching this site for "hotline" will walk you through that.

To play an announcement and then route somewhere....you'll want the hotline destination to be a VDN number which points to a vector. Your vector would look something like:

01 wait 2 sec hearing ring
02 annc 1234
03 route to number 15552021234
04 stop

-CL

 

[biglebowski]

Have been looking at this recently.

From what I could find 'hotline' is not supported on SIP and only on H323

We are using keypad less red handsets that have a memory store so when the handset is taken off hook it automatically calls a preset number

https://www.onedirect.co.uk/depaepe-hd2000-emergency-1-memory-red

 

[kyle555]

Hotline is supported on SIP but it has to be in the 46xxsettings

usually you'd do something like "GOTO HOTLINE if MACADDR=X"

 

[ZeroZeroOne]

You can also enable the Special Application (SA8887) - Hotline for IP Telephones? under system-parameters special-applications.

Enabling the feature opens up the Hot Line destination fields on the station form for IP and SIP (may depend on CM version) where you can assign the abbreviated dialing code for the destination number.

Note: Enable special applications at your own risk. While I've never seen an issue, Avaya may ask you to disable special applications when engaged for nearly any support.

 

[Avayacoolstuff]

I am looking for something different, when I pick up desk phone phone, that phone should automatically dial to a VDN or extension. How can this setup is possible

 

[ZeroZeroOne]

The automatic dialing is the "Hotline" feature in Communication Manger.

1. Create your Announcement, VDN, and Vector - lopes1211 has a good example above.
2. Create an abbreviated-dial list and add the VDN extension

add abbreviated-dialing group 1                                 Page   1 of   1
                        ABBREVIATED DIALING LIST

              Group List: 1        Group Name: Ringdowns
    Size (multiple of 5): 5       Program Ext:                  Privileged? n
DIAL CODE
     01: [highlight #FCE94F]7777[/highlight] [VDN Extension]
     02:
     03:
     04:
     05:

3. Run the command change station xxxx for the station that needs to automatically dial the VDN

change station 5432                                            Page   4 of   4
                                     STATION
 SITE DATA
       Room:                                            Headset? n
       Jack:                                            Speaker? n
      Cable:                                           Mounting: d
      Floor:                                        Cord Length: 0
   Building:                                          Set Color:




ABBREVIATED DIALING
     List1:                    [highlight #FCE94F]List2: group     1[/highlight]        List3:

HOT LINE DESTINATION
         Abbreviated Dialing List Number (From above 1, 2 or 3): [highlight #FCE94F]2[/highlight]
                                                      Dial Code: [highlight #FCE94F]1[/highlight]

     Line Appearance: call-appr

4. On Page 4, go to the ABBREVIATED DIALING section and change one of the lists to “group” and enter the group number. In this example we use List2.
5. In the HOT LINE DESTINATION section, enter the list number used above (in this example “2” for “List2”) and the Dial Code used for the destination number.
6. Save your changes

 

[Avayacoolstuff]

Thank you for your help it really helped