Emergency Closing Vetor 1

[avAyATEKky]

Hoping to find out is change a vector remotely can be done or any better ideas.

So right now have a main VDN has VEC everything is fine in the Vector, but when we are close due to storms,etc. I change an announcement in another vec then point the VDN to that vector. I have to always remotely login to make any changes. So is there a way I can use remote-access/telecommute-access and/or varibles to make this process easier.

I would like to be able to just change the announcement thats all, variable somehow switches the two announcements for me.
Is this possible????

G3r
CM 5.2.1 .


Today Makes Tomorrow

 

[1a22ip]

This is how I do it. I put a line in the vector to check a skill. If the skill is staffed goto closed line or vector. Closed vector has a generic announcement that due to unforeseen activities we are closed or something more business like. Then when a unforeseen issue arises I log in one x and log in an agent to the closed skill. When back to normal log out this agent. Worth a test

ED

1a2 to ip I seen it all

 

[Vidmine]

Sorry to hijack but you log in one x and log in as an agent.
I am assuming you are talking one x mobile? How do you log in as an agent using one x mobile?

 

[joe2938]

ya but that might not work, as you are assuming this is a call center environment, our calls front end to a vector which looks to a holiday table, so when we have a snow day we need to make an entry in the table and record the annc, hopefully you have remote access to do the programming for this

 

[Stinney]

Create a variable that collects digits let's use C with a Global scope (G), length of up to 16 digits depending on what you want to have (the more digits the more secure this will be) and a Start setting of 1.

Create a vector that you can dial direct from a DID.

In your vector collect digits after an announcement (please enter your security code) You should have 2 codes, 1 to turn it on, one to turn it off. Let's use 1234 for your security code to turn it on.("That's the same code as my luggage!") 5689 to turn it off.

In the next vector steps:

goto step X if digits = 1234
goto step Y if digits = 5689

Step X:
Set C = digits ADD none

Step Y:
Set C = none ADD none

In the vector you want to re-route for an emergency enter a line:

Goto Step XX if C = 1234

Make Step XX your emergency treatment.








- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

 

[1a22ip]

Oh how I beg to Differ. You CAN log in an agent from Avaya One X Communicator. You can't have log in or Aux Or Call Center features on the set but you can use access codes to log in and log out agents. This is how I change announcement to play for the above problems as well as system wide outages. I also use this to re-route my attendant to another office when necessary.

Thanks
ED

1a2 to ip I seen it all

 

[avAyATEKky]

Ok so I came up with a pretty good config...

within my vector at top with all the TOD/Holiday steps, I inserted a go to step

go to step 10 if I(variable) = 1
step 10: disconnect after announcement xxxxx

created 3 announcements

1. this is the announcement I can change remotely or however
2. (incoming is set to normal operation hours
3. Press 1 to set for weather/emergency hours

created another vdn 10001/vec98
collect 1 digit after announcement (3) for I

So I will dial 10001 hear ann.(3)
make a selection
disconnect

Now in the main vec if it sees ann.(1) for I it plays the recording created
if ann.(2) is selected then the vec flow as normal

So all this is, is a phone call away....





Today Makes Tomorrow

 

[Stinney]

Just for security I'd put a step in vector 98 to collect a set number of digits, of course the more digits the more secure, and only allow the user to select the announcement to play. Otherwise, if anyone calls 10001 by any chance they can change your announcement by just pressing 1.

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius