Emerald Ice directory feature

[auburn24]

How do I enable the directory function (press 9 in the main greeting)remotely? When you press 9, it says you have dialed too few digits and repeats the greeting.

Any help would be appreciated!

 

[metballnut]

Go into the ice voicemail settings.....option 12, pbx integration.
TADIRAN TELECOM VOICE MAIL
PROGRAMMING MENUS

1. Open & Close Schedule
2. Number Plan
3. Invalid Digits
4. Auto Attendant Configuration
5. Future
6. Real Time Clock
7. Version Number
8. Set System Password
9. Mailbox Assignment
10.Class of Service
11.Recording Time Left
12.PBX Integration
13.System Initialization
14.Messages Waiting
15.Debug
When you open it, the ice will show you what option is running:
PBX Integration Screens
Screen in effect: 00 Silence Prompt: Off

00 ICE3
01 ICE2
02 ICE4
hit enter, go to PBX INTEGRATION SCREEN and dial by name digit.
Also, check option number 2 (number plan) and check that that number (in this case 9) has a next to it.
Numbering Plan
CCR Menu (1)
First Digit Extension Greeting CCR Number
Permission
1 (N)
2 (N)
3 (N)
4 (Y)
5 (Y)
6 (N)
7 (N)
8 (N)
9 (N)
0 (Y) ( 0)
* (Y)
# (Y)
T (Y)

 

[metballnut]

The above process is correct, however....The directory on the ice is terrible....it uses the first letter of the persons first or last name....

I usually program a mailbox to perform this function and not the 9 (in the greeting, state for a directory dial 9 and put mailbox (for example) 420 in the 9 position )and record a greeting in this mailbox like for John press 401, for Mary press 402, etc...set the mailbox up with it's own class of service for 0 messages....if you do it this way make sure you record silence in at the end of the message.
Another way to do this is to use mailbox 801 which is an announcement mailbox.