I have a customer who has had the voicemail to email stop. It happened once before but started working before I got to the site to look at it. The system is running 8.0.44.
I setup monitor to filter voicemail and called into a mailbox with a forward to my work email. In monitor the only thing I saw was a message that the queue was full (100) messages and that the smtp may be down. What I dont know is if it is smtp on the system side or if that message refers to the actual mail server ( I would think it the actual mail server). The system is logging into a old account the customer had, and supposedly is still active, although the person that can verify this is not available this week.
This is the only customer I have that uses a specific third party hosted mail server, and since the ip office wont take the dns name and only the ip of the mail server I think this is causing issues to the hosted mail server.
Does anyone have any free mail service that they bounce mail off of for voicemail to email? If I can bypass there service I think it will just be much easier then dealing with a middle man. I am in the United States also.
The customer only has about 5 people using the voicemail to email. So its not a lot of traffic. I have seen some people were using forwarding on a local pc, but this customer is very paranoid about me putting software on any of his pc's. It's stupid but it the way it is with this customer.
Thanks everyone
I setup monitor to filter voicemail and called into a mailbox with a forward to my work email. In monitor the only thing I saw was a message that the queue was full (100) messages and that the smtp may be down. What I dont know is if it is smtp on the system side or if that message refers to the actual mail server ( I would think it the actual mail server). The system is logging into a old account the customer had, and supposedly is still active, although the person that can verify this is not available this week.
This is the only customer I have that uses a specific third party hosted mail server, and since the ip office wont take the dns name and only the ip of the mail server I think this is causing issues to the hosted mail server.
Does anyone have any free mail service that they bounce mail off of for voicemail to email? If I can bypass there service I think it will just be much easier then dealing with a middle man. I am in the United States also.
The customer only has about 5 people using the voicemail to email. So its not a lot of traffic. I have seen some people were using forwarding on a local pc, but this customer is very paranoid about me putting software on any of his pc's. It's stupid but it the way it is with this customer.
Thanks everyone
