embedded voicemail randomly transfers callers

[headcase69]

hey guys,

just wondering if anyone has had a problem with embedded voicemail randomly transfering while the AA greeting is playing?

IP 406v2 5.0.26
embedded voicemail

when a call comes in, the AA answers and starts playing the main greeting. sometimes the call is transfered without the caller pushing anything.

any help would be great.

 

[Westi]

rerecord the main greeting
had this happen a few times and sometimes it was the voice causing it and I had to even change the person recording the greeting to fix it.

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.

 

[Bluemooner]

Hi Headcase69,

I also have had this happen to me on a couple of occasions and the cure i found was to just rerecord the greeting as Westi said.



APSS - SME Communications
ACIS - SME Communications
ACSS - SME Communications
AIPS - Avaya IP Office

 

[Telecomboy]

I concur as well. I've had this happen and a re-record fixed it. It's possible either the persons voice or something in the background when it was being recorded is being picked up as a touch-tone and causing the transfer.