Embedded Voicemail Question

[RW3300]

Hi There

Have an interesting request from a customer and looking for some advice. Here's the scenario:

Incoming call rings an extension DN 1000-> on 'no answer' call goes to a greeting "Press 1 to leave a message or 2 to continue to hold". Pressing 1 goes to the extension mailbox 2 reroutes back to the extension and rings again.

I was thinking i could do something like:

DN 1000 -> 1st alternative no answer set to ACD Path 1001 -> ACD Path 1001 has a RAD that plays "Press 1 to leave a message or 2 to continue to hold"
and an interflow dialling list set to 1 = *1000 and 2 = 1000. I then create a hunt group *1000 and reroute always to vm?

Pretty sure pressing 1 would drop you in the correct mailbox but not sure option 2 would ring the extension again?

Any opinions on if this would work would be appreciated.

Thanks

 

[LoopyLou]

Not sure what they are trying to accomplish? If you go "no answer" to a mailbox obviously the user is not there. Therefore sending it back to ring the phone again is kind of pointless. Anyway not sure if what you are doing will work. Think the system will try to either go to mailbox 1001 or *1000 and not your DN.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[wireman50]

Why not just let the call go to voice mail and tell them to dial 0 for the operator and use 1000 as the operator DN? or to leave a message (using the VM greeting for the info).