Hi
Can someone help me to fix a mailbox issue?
We have a virtual 3300 Software Load 14.0.3.51 i have already configured the VM (Ports, COS, Hunt Group, etc)
i create a voicemail for an extension e.g. 8051 of course that i have already diverted the extension to the Voice Mail Hunt Goup.
I have personalized the VM with the pass, name and greeting, if i dial from the same DN 8051 i can reach the mailbox and get in the messages, but the problem is when i call from a different DN the extension rings and when i been forwarded to a VM Hunt Group i never can reach the mailbox, the system answers me like if there is not configured the mailbox 8051.
It says please dial your mailbox number and finally i can't leave a message, when i have to her the greeting that i have previously configured for when i'm absent and the users can leave a message.
Please if you know why the issue and can help me i really apreciate your help.
Can someone help me to fix a mailbox issue?
We have a virtual 3300 Software Load 14.0.3.51 i have already configured the VM (Ports, COS, Hunt Group, etc)
i create a voicemail for an extension e.g. 8051 of course that i have already diverted the extension to the Voice Mail Hunt Goup.
I have personalized the VM with the pass, name and greeting, if i dial from the same DN 8051 i can reach the mailbox and get in the messages, but the problem is when i call from a different DN the extension rings and when i been forwarded to a VM Hunt Group i never can reach the mailbox, the system answers me like if there is not configured the mailbox 8051.
It says please dial your mailbox number and finally i can't leave a message, when i have to her the greeting that i have previously configured for when i'm absent and the users can leave a message.
Please if you know why the issue and can help me i really apreciate your help.