Embedded voicemail cutting off messages 1

[thubley]

Been trying to fix an issue with an IPO a customer has been having and am looking for some ideas of where to go next.

They've been having some issues with voicemail for a while. All messages left seem to have about 5 to 10 seconds of silence at the start - cutting part of all voicemails left. They've also noticed it on re-recording auto attendant messages, they have to account for about 7 seconds of silence before recording. The auto attendant message plays without any silence at the start.

They were on 11.0.4 and I'm not aware or any issues with embedded but upgraded them to 11.1.0 - no change. They report the issue started around 6 months ago but there were no major (or even minor) changes around that time.

SD card is only about 50% full, they do not keep messages saved. Outside of just rebuilding the SD card (I work remotely from this site, so not an impossible task but would take some juggling), I'm running out of ideas of what to check or how to fix.

 

[IPOTS]

This was a known issue on past releases. The fix was to upgrade. But since you did that, next step would be to recreate the SD card.
Pull the SD card, copy the confg.cfg, security.cfg, music on hold, plds.keys files. Format and recreate using Manager and copy all your files back and reinstall card and reboot.