I have 2 greetings that were custom recorded and I'm trying to get them working on 2 huntgroup voicemails. I have tried every instruction I could find from Avaya and from here, and I either get nothing working at all, or the greeting sounds like a static garbled mess.
My latest attempt, I have converted and verified that the greetings are in the 8khz, Mono, 16bit PCM format. I have used the LVMGreeting utility via command prompt Run as Administrator, and ran the following command:
LVMGREETING /convert:”service.wav” “ServiceGroup” “ServiceGroup” G711 “ServiceGroup.c11” “error.log”
The log file shows a successful output, and I get the file with a .c11 file extension. I go through embedded file manager, find the greeting(in System/Dynamic/LVMail) I'm replacing that was already recorded, give the new file the same name(00034002.clp) and replace it on the SD Card. I then call into voicemail, login to the mailbox and check the greeting, and it plays very low quality garbled static that you can sort of make out what is being said.
If I try to put the greeting in the AAG subfolder, it doesn't work. If I leave it as .c11 instead of changing it to .clp, it doesn't work. I have tried converting use the utility in Manager and uploading it, same results. I have triple checked the WAV file for the correct formatting, even uploading it to a VMPro and putting it on a call flow and it's fine. I have run out of ideas of how to get this to work. Does anyone have any tips on what I have missed, or if the procedure has changed now, or what else I could do. Thanks.
My latest attempt, I have converted and verified that the greetings are in the 8khz, Mono, 16bit PCM format. I have used the LVMGreeting utility via command prompt Run as Administrator, and ran the following command:
LVMGREETING /convert:”service.wav” “ServiceGroup” “ServiceGroup” G711 “ServiceGroup.c11” “error.log”
The log file shows a successful output, and I get the file with a .c11 file extension. I go through embedded file manager, find the greeting(in System/Dynamic/LVMail) I'm replacing that was already recorded, give the new file the same name(00034002.clp) and replace it on the SD Card. I then call into voicemail, login to the mailbox and check the greeting, and it plays very low quality garbled static that you can sort of make out what is being said.
If I try to put the greeting in the AAG subfolder, it doesn't work. If I leave it as .c11 instead of changing it to .clp, it doesn't work. I have tried converting use the utility in Manager and uploading it, same results. I have triple checked the WAV file for the correct formatting, even uploading it to a VMPro and putting it on a call flow and it's fine. I have run out of ideas of how to get this to work. Does anyone have any tips on what I have missed, or if the procedure has changed now, or what else I could do. Thanks.
