embedded voice mail

[fjwhite]

I have a voice mail system (embedded) and I am not getting the help menu when i dial *4 but my user has voicemail help checked on the user voice mail any suggestions

 

[Bas1234]

From the manual;

• Voicemail On Default = On
When on, the mailbox is used by the IP Office to answer the user's unanswered calls or calls when the user's extension would have otherwise returned busy. Note that selecting off does not disable use of the user's mailbox. Messages can still be forward to their mailbox. The mailbox can also still be accessed to collect messages.

• Voicemail Help Default = Off
This setting is not used for embedded voicemail. Help can be accessed by dialing *4 after accessing the mailbox.


See;

http://marketingtools.avaya.com/knowledgebase/

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[TelcoAdy]

You need to upgrade the prompts on the card.

On the pc with Manager installed have a look in
C:\Program Files\Avaya\IP Office\Manager\LVMSound

There should some batch files and word docs that explain how to upgrade the prompts

 

[Bas1234]

• Voicemail Help Default = Off
This setting is not used for embedded voicemail. Help can be accessed by dialing *4 after accessing the mailbox.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________