Embedded voice mail entering extension immediately. possible????

[dooner62]

thank you for calling _ _ _. if you know your party's extension please ENTER IT NOW!!"

- is this possible? or do i have to put 1 to dial by extension and then dial the extension.

- people that are use to the old auto attendant will just dial the extension and as soon as they hit a number that is part of the flow it will redirect them to an unwanted end point.

work around?

 

[tlpeter]

More info needed.
What kind of voicemail system?
What kind of software version?
What kind of IPO?

It is all about details, details and details.


BAZINGA!

I'm not insane, my mother had me tested!

 

[dooner62]

sorry

ipoffice 500 v2
release 7.0
embedded voicemail

meant to have at least put embedded in there.

sorry again

 

[DigitelD]

Check the box for Direct Dial-By-Number and if your extensions, for example, start with 2, skip option 2.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[tlpeter]

This is possible from 6.0 and up:

Direct Dial-By-Number: Default = Off. Software level = 6.0+. 
This setting affects the operation of any key presses in the auto attendant menu set to use the Dial By Number action.  

· If selected, the key press for the action is included in any following digits dialed by the caller for system extension matching. For example, if 2 is set in the actions to Dial by Number, a caller can dial 201 for extension 201.  

· If not selected, the key press for the action is not included in any following digits dialed by the caller for system extension matching. For example, if 2 is set in the actions to Dial by Number, a caller must dial 2 and then 201 for extension 201.

You need to record the prompt and set the above setting.

BAZINGA!

I'm not insane, my mother had me tested!