Embedded VM - Play Info Only then disconnect ability?

[Cabarrus]

Mitel 3300 MXe - Release MCD 4.0 SP1

Utilizing the embedded voicemail with an Information Only voicemail box the personal greeting is played then the system greeting "thank you for calling if you have a touch tone phone you may enter the extension of the person youd like to reach, for a personal directory press 9 if you need assistance press 0 or remain on the line, you are being transferred to the operator." I want the personal greeting to play then the call the hang-up. Is there a way to acomplish this? I checked the help and couldnt find one.

thanks

 

[Supernova99]

Yes there is a way but you have to do this via the administrators mailbox and enter a technicians code
I think you will need greeting option 1
Check out the online help on the 3300
system applications>
messaging>
voicemail embedded>
Features>
mailbox greetings

Share what you know - Learn what you don't

 

[Cabarrus]

thanks for the quick reply...

I changed the non-busy option to 1 and left busy at 0 but i still hear the auto-attendant prompting after the personal greeting.

It is an "informational only" voicemail box and maybe this is the reason?

 

[kwbMitel]

I typically use Menu Node mailboxes with the default option set to hangup to serve this purpose.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Cabarrus]

Changing the information only mailbox to a menu node prevents the auto attendant system greeting from playing but loops the personal greeting. You mentioned default option set to hangup, could you elaborate on how i can have the personal greeting play once then hang up?

thanks

 

[Supernova99]

Make sure you don't have bi-lingual enabled

Share what you know - Learn what you don't

 

[kwbMitel]

Changing a Menu Node Mailbox Time Out Behavior
Access the Administrator's Mailbox.

Press [2] to edit or delete mailboxes.

Press [2] for the Edit Mailbox menu.

Enter the mailbox number to edit.

Press [#] until you get to the Menu Node Time Out option. The system specifies the active Menu Node Time Out behavior:
"Disconnect on menu mailbox time out is disabled" – callers are sent to the mailbox operator upon time out.
"Disconnect on menu node time out is enabled" – callers are disconnected upon time out.

To disconnect callers upon time out, press [1] (enable disconnect).
To send callers to the mailbox operator upon time out, press [2] (disable disconnect).

Note: The default is "Disconnect on menu mailbox time out is disabled".

The system returns you to the mailbox.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Cabarrus]

kwbMitel, thanks for your patience with me!

the "time out" length is set where?

 

[kwbMitel]

I do not know if the timeout timer can be adjusted if that is what you are asking. The timeout behaviour is what matters. I assume the timeout value is 3 seconds and should be sufficient as is.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Cabarrus]

ahh, it repeats the personal greeting three times and hangs up, id prefer if i could set it to play the personal greeting once and hang up, but ill take it as is.

thanks again for your help..