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Embedded VM Dial By Name

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bild

IS-IT--Management
Dec 2, 2008
5
US
Im having a problem with Embedded VM. In the dial by name I have one user that if you dial just the firt letter of his name it will reconize him if you dial more than one letter of his name it cannot find his name. I already rebuilt his user same results. All other users work. Any ideas? thanks in advance.
 
Spaces in the name?

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP
 
No. first name then a space then Fist letter of last name. Its dial by first.
 
Take out the spaces in the name. You should not have any spaces. Do that and then try it.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP
 
Still no good. All other users are set up with the space then first letter of last name.
 
I have seen the IPO gurus state many times that you should not have a space. Hopefully others will chime in on this and help.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP
 
Dial by name goes off the FULL NAME of the user. FIRST LAST. Don't let it use the "NAME" field, use the FULL NAME field.

With embedded voicemail, you can choose first or last, but not both.

Spaces should not effect it...delete and re-create the user.


You can do first AND last select though if you wanted. Just have to string a couple AA's together.

-Austin
ACE: Implement IP Office
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