Lectronics Inc
Systems Engineer
- Aug 14, 2024
- 1
Recently replaced IP500v1 (R9.0) with IP500v2 (R11.1). This was not an upgrade, but a replacement. A Phone30 Exp Mod was reused. Now analog phones (on Phone30) dialing *17 get the prompt to enter their mailbox number. However, it seems that the DTMF tones are not heard by the VM System. An odd note is that they can call an outside AA and use DTMF to make selections. It is only in the VM. Note: digital phones have no problem with the *17 features.
I read an old string where not using a 2-step upgrade, when appropriate, could cause the Expansion module to not pass DTMF tones. However, since this is 9.0 to 11.1, I don't believe 2-step upgrade is necessary. Plus, the ability to use off-premise AA's leads me to believe that this is not the same problem.
Thoughts???
I read an old string where not using a 2-step upgrade, when appropriate, could cause the Expansion module to not pass DTMF tones. However, since this is 9.0 to 11.1, I don't believe 2-step upgrade is necessary. Plus, the ability to use off-premise AA's leads me to believe that this is not the same problem.
Thoughts???
