We have an Avaya Definity system, and were originally able to send replies back to customer emails via the system. There are different markets all using the same Avaya email server. However, only 1 site currently has this problem.
Problem being is that whenever we choose to 'reply' (send) and email back to the customer, the systems confirms a pop-up box showing that it's been sent. When we go into the history tab to check that it was sent - we don't see our reply, and the customer doesn't receive the email.
We've tested the outgoing SMTP email which correctly sends the test to the mailbox. It's possible to forwrad, etc emails, these work no problem. I myself cannot udnerstand what's casuing this to happen, and weirdly enough, neither can Avaya engineers who have been working on this for the past 3 months. Does anyone have any advise, seen this problem before or can recommend anything. We've had to stop all email handling via Avaya and answer them externally until it's resolved.
Problem being is that whenever we choose to 'reply' (send) and email back to the customer, the systems confirms a pop-up box showing that it's been sent. When we go into the history tab to check that it was sent - we don't see our reply, and the customer doesn't receive the email.
We've tested the outgoing SMTP email which correctly sends the test to the mailbox. It's possible to forwrad, etc emails, these work no problem. I myself cannot udnerstand what's casuing this to happen, and weirdly enough, neither can Avaya engineers who have been working on this for the past 3 months. Does anyone have any advise, seen this problem before or can recommend anything. We've had to stop all email handling via Avaya and answer them externally until it's resolved.
