emails from company are redirected but external emails will not

[fibereng]

Sorry, but couldn't find this in the archives.

I have a user that is able to send email from the BlackBerry; however, he can only receive email from accounts inside the corporate domain. For example, say our domain is company.com. An email from sally@company.com will go to the BlackBerry, but an email from sally@yahoo.com will not. He does get the message in his Outlook mailbox.

we have done everything we can think of. resent service books, encryption keys, moved from one BES to another. Deleted the account from BES and purged it then re-added it to the BES and reactivated. Tried a new device, new SIM Card, you name it. Checked Exchange and look alright there, too.

any ideas, anyone?

Running BES ver 4.1 sp3 and 4.1.0.309 on a 7290.

thanks

fibereng

 

[ruiznelson]

does this person have rules/folders that email goes into instead of the inbox? if so, then in BES you need to specify those folders which he wants to be received on his bb.

 

[jpaf]

Are they running any filters in Desktop Manager or on their BB?
What do the BES logs show for these messages?