I have a Database name "FCSTICKETS" in this form db I have the fields Ticket# CustomerID, Dates opened/closed, Emails etc..... This DB is use for tracking trouble calls as the are phone in daily, so there are several record that being entered. When I receive a call I enter it, and in turn have to send an email to the person who called to let them know that their call hase been opened/closed.
Since I am entered serveral records per hour/day, is it possible to just email the one record of the person who called? I have set up my codes for emailing but when I send it all the records in the DB are sent, and I just want the one record to be sent of the present call.
Is there anyway I can associate the Ticket# or CustomerId with the EmailAddress to just send that record?
Please help if you will. Thanks
Since I am entered serveral records per hour/day, is it possible to just email the one record of the person who called? I have set up my codes for emailing but when I send it all the records in the DB are sent, and I just want the one record to be sent of the present call.
Is there anyway I can associate the Ticket# or CustomerId with the EmailAddress to just send that record?
Please help if you will. Thanks