Email reporting 6110

[Mitel999]

I am trying to set the report to email on a 6110 and i keep getting this message in on the report dis. The report fails to email but is in the reports inbox and i can view this


Friday, November 17, 2006 2:07:30 PM 41.00:06:48.4143597 Total Elapsed Time

Save the excel file to prepare for e-mail.
Workbook count is: 1
Marshal.ReleaseComObject return value is: 2
Retrieve user settings from registry.
Retrieve user settings from registry.

Check if authentication required for mail server.

Authentication Required. Setting credentials.

Begin mailing reports.

Get indvidual mail address for index 0

Email Address is ccmserver@tele.com
Sending mail to ccmserver@tele.com
Error mailing report.


Error: 202 -- Time Of Action: Friday, November 17, 2006--14:07:31.4461803 | Type Of Action: Email | Report ID: 7c353157-ac49-4cad-876d-2c6797dc192c | Report Name: Queue Abandon Spectrum by Day of Week | Device Reporting ID: P100 | Schedule ID: 00000000-0000-0000-0000-000000000000 | Schedule Name: Message: Invalid Parameter 2: No sender (From,MailFrom)) specified

Try to delete the report after mailing.
Unable to delete report.The process cannot access the file "C:\Documents and Settings\Administrator\My Documents\CCMLogs\RDLog\99_Queue Abandon Spectrum by Day of Week.xls" because it is being used by another process.

Update Distribution rule: Email Status:Failed Print Status: NotApplicable
Time tick finished executing.

 

[Lundah]

According to the error message, the CCM client that's emailing the report doesn't have a "from" email address assigned. Look at the CCM Client Component Pack settings, there should be a place to configure it.

 

[kwbMitel]

I had the same issue and it was that the Server did not have a valid From address for the Exchange server or the User name for the email was different than the user name for the Server app. I can't remember which but I suggest you check both.

 

[Mitel999]

i have checked the enterprise has vailed SMTP setting. this is my email server ip address

my clients component pack email setting are

smtp email server:ip address of my email server
smtp from address:from address is a vailed address

i can run a tested from here and it emails me

My report distributor options are

my user name and password for my account on the network.I have also tried my emial address and password here a well

Any other ideas?

 

[Mitelpassion]

try recreating the report and schedule

 

[Mitel999]

I have already done this, Same error all the time

 

[Lundah]

Make sure you can connect to the email server from the machine running the report scheduler. Open a telnet session on port 25 of the mail server, and use the defined email account name and password. Aside from that, I'm stumped, and would be calling Mitel product support.