Email pending/stuck on BlackBerry Server / Warning Messages.

[christer99]

We have Blackberry Server 3.6.4.8 and we have frequent problems with pending emails that are not getting sent and just sitting there stuck on the server. The only way we usually solve this is if we reboot the server. Just stopping and starting the BB services does not typically solve the problem. We have been rebooting the server almost ever other day recently. Then on the BlackBerry Server User stats it may "Time since last handheld contact": 1 day, 7 hours, 45 minutes.

The Blackberry device itself is working otherwise and we can browse the Internet, it just the email is getting stuck on our BlackBerry server as pending.

There are warning messages in the Application log of the EventViewer, all of these errors messages start appearing one after another this morning:

20448 SaveServerPagerStats() failed 1 of 5 times in GlobalStatsThrea
20174 {email@company.com} ReloadPagerStats() failed
20301 {email@company.com} Unable to save configuration settings or statistics.
20174 {email@company.com} ReloadPagerStats() failed
20301 {email@company.com} Unable to save configuration settings or statistics.
20350 Unable to save configuration settings or statistics.
20265 {email@company.com} *** MAPI *** MAPIMailbox::GetNewMovedMessages - GetContentsTable (0x80040115) failed.
20275 {email@company.com} GetNewMovedMessages() failed
20174 {email@company.com} ReloadPagerStats() failed
20265 {email@company.com} *** MAPI *** MAPIMailbox::GetNewMessages - GetContentsTable (0x80040115) failed.
20176 {email@company.com} GetNewMessages() failed: ERR_NETWORK_PROBLEM

The BlackBerry software is installed on a SQL 2000, Windows 2000 Adv Server.

I appreciate if anyone can offer some help to our problem.

 

[Zelandakh]

check the network / routing table. Or DNS. Looks like BES can't talk to Exchange.

Also check BES account isn't suffering from being locked or recently changed password.

 

[SuperCorey]

Make sure you have a connection to the SRP and make sure your mapi profiles are still in order.