Email not appearing in Inbox - Outlook 2000

[backoffice102]

Hello All

We have a user and if you send an email to them they have to click on another folder in outlook then back into the inbox and the email will appear. If you dont click the email will not appear in their inbox.

When you click the mouse cursor turns into a liltle send and receive icon for a second then the email appears.

Does anyone know why this is and what we can do to fix it?

We have tried New outlook profile and checked rules etc....If anyone needs any more info please ask.

Running Exchange 2000 and Outlook 2000

Thank you in advance

Backoffice

 

[paulha]

Possibly this ?

http://support.microsoft.com/default.aspx?scid=kb;en-us;839226

 

[backoffice102]

Hello Unfortunatly we are running Windows 2000 as the OS. So this article doesnt apply!

Allthough one of the symtoms described is exactly what is happening:

"When you connect to a Microsoft Exchange Server-based computer and receive a new e-mail message, you are not prompted with a notification, and the new e-mail message does not automatically appear in your Inbox. If you click Send/Receive or another Outlook folder, and then you click your Inbox folder to update the Outlook message pane, any new e-mail messages that you have will appear."

This is the exact problem!!!

If anyone has an answer it would be great.

Thanks

Backoffice

 

[GVN]

How are you setup? Corporate or workgroup connectivity? I would blow away the mail profile on that particular machine and then rebuild it, just as if they were a new user...

GVN

 

[backoffice102]

We are corporate or workgroup, I have allready rebuilt the mail profile. Thanks for your suggestions.

 

[GVN]

Still broken then? Or fixed now after the rebuild?

 

[backoffice102]

Sorry still broken!! It didnt help.

Any Ideas?

 

[GVN]

Reinstall Outlook then. Some problems can only be fixed by that method. I would follow this regimen:

1. Uninstall
2. Reboot
3. Re-install
4. Patch it up to current levels (

http://office.microsoft.com)

5. Reboot
6. Use.

 

[backoffice102]

Ok I will try this tommorow.

Thanks

backoffice

 

[backoffice102]

I think this issue is related to the users profile because if I log her on to another pc the problem follows her.
I am going to delete her roaming profile tomorrow and give her a fresh one. Hopefully it will fix the error. If not I will post back.

 

[backoffice102]

The issue was fixed by deleting the roaming profile.

Thanks for all your help everyone!

 

[abnormaluser]

I am also having this same problem. Very similar enviroment. XP boxes using Outlook 2000. I've tried the above methods with no success. We don't use roaming profiles, but the problem does seem to follow the user. The only thing I can determine is that its something to do with her mailbox in Exchange. Short of deleting the mailbox and trying again, I can't find another solution.

Any ideas?

 

[GVN]

Run "Detect & Repair" on the Help menu. If that doesn't fix it, re-install Outlook then. Some problems can only be fixed by that method. I would follow this regimen:

1. Uninstall
2. Reboot
3. Re-install
4. Patch it up to current levels (

http://office.microsoft.com)

5. Reboot
6. Use.

 

[abnormaluser]

No luck still, I've also removed any and all traces out office from the system in question including the user's office profile settings.