Email delivery

[maya14]

I have an user complaining that he sometimes dont get Internet email send to him.Internally works fine.
If i use message tracking on Exch it shows that he was a recipient but why wont he get the emails.
How can i check that the email actually was delivered to his mailbox.

 

[noveyron]

If message tracking shows that he has received it, then he has.

Check his client for odd ruled or views, check spam filtering/blacklisting etc.

 

[ShackDaddy]

To rule out some of the rules/view, you might have that user set up a new email profile on that workstation and use it for a day and see if that behavior goes away. As Noveyron said, it's likely that the user has built this problem himself, and you'll need to find a way to clear some of the complexity away.

Dave Shackelford
Shackelford Consulting

 

[Zelandakh]

What makes him think he's not getting them? Is it that his mate Fred is sending them and he's not receiving? That might help you track down the reason.

I tend to find this is caused by incorrect email address (not in your case) or a rule moving or deleting the email.

 

[maya14]

His mailbox is set to default settings so all email should show. Message tracking shows he was a recipient but when i click on message for more details i noticed error message that the database log file E00.log is corrupt.

 

[Zelandakh]

And nothing else in the Exchange Server event log to show that E00.log is corrupt? Literally just this error shows that?

What event ID and service?

 

[maya14]

Dont see anything in the event log. Message tracking shows a few email messages then the error message.

---------------------------
Exchange System Manager
---------------------------
The tracking database file \\Email_Servername.log\E00.log is corrupted near byte offset 2621170.


Facility: Microsoft Exchange Management
ID no: c1032750
Microsoft Exchange Management

---------------------------
OK
---------------------------

 

[TechyMcSe2k]

Check his Junk Email folder. And if it is coming from the internet, do you have a spam filter?

 

[maya14]

Found the problem. User had custom setting for email sizes not larger than 4 MB. Should have check there in the first place!!!!

Message tracking however still have a problem. It only finds a few messages then this error:

---------------------------
Exchange System Manager
---------------------------
The tracking database file \\Email_Servername.log\E00.log is corrupted near byte offset 2621170.


Facility: Microsoft Exchange Management
ID no: c1032750
Microsoft Exchange Management

---------------------------
OK
---------------------------

 

[Zelandakh]

Turn off logging, clear the log folder then turn it back on.

 

[maya14]

Thanks i will try it.