Hello all,
This is a wierd one. I have a client who uses OE6 to send/receive email from his earthlink account. Basically what is happening is he composes email offline in OE6, shuts his computer off, then turns his computer on at a later time, connects to the internet and then sends the offline messages. Problem is that those messages are never received by the recipient.
When he gets online to send the messages, he hits the send/receive button. OE6 goes through the motions as it says it is sending the messages. When it is done sending, the outbox is empty and no error messages appear. A day later he will get a call from a client asking if he ever sent the message.
The key here is when he sends the messages offline, then shuts his computer down. When he composes messages in that scenario, the messages never get delivered. However, if he writes an email offline, then connects to the internet without shutting down his computer, then the message is delivered to the recipient without a problem. This issue exists on both of his laptops, both using the same version of OE6, and both have identical settings.
If any one has a clue as to why this is happening, I would greatly appreciate your help.
Thanks,
Joe
This is a wierd one. I have a client who uses OE6 to send/receive email from his earthlink account. Basically what is happening is he composes email offline in OE6, shuts his computer off, then turns his computer on at a later time, connects to the internet and then sends the offline messages. Problem is that those messages are never received by the recipient.
When he gets online to send the messages, he hits the send/receive button. OE6 goes through the motions as it says it is sending the messages. When it is done sending, the outbox is empty and no error messages appear. A day later he will get a call from a client asking if he ever sent the message.
The key here is when he sends the messages offline, then shuts his computer down. When he composes messages in that scenario, the messages never get delivered. However, if he writes an email offline, then connects to the internet without shutting down his computer, then the message is delivered to the recipient without a problem. This issue exists on both of his laptops, both using the same version of OE6, and both have identical settings.
If any one has a clue as to why this is happening, I would greatly appreciate your help.
Thanks,
Joe