Email arrives on client marked with "Default reply address"... 1

[blondebier]

Hi Guys,

We've just "upgraded" from Mailenable to Exchange 2007.

Our Mail Server handles email for quite a few domains as we run various businesses out of one office.

I have configured all 10 domains in the "Accepted Domains" list in the Hub Transport node of the "Organization".

I then proceeded to create Mailboxes for each user and added the relevant email addresses for each user to their mailbox. It would appear that there has to be "Default reply address" cconfigured in this list...

Issue 1) We don't want a default reply address - is there a way of avoiding this

I get Outlook on the client to sync with Exchange no problem and I can send and receive email.

Issue 2) When an email arrives, you cannot tell which email address it was sent to as it marks the mail with the mailboxes "Default reply address".

Issue 3) If you simply reply to the email it uses the default reply address and not the address to which it was addressed.

This just seems plain wrong to me, so I am starting to think that I may have implemented Exchange incorrectly.

What would you suggest for this scenario?

We want to be able to see which address the email was addressed to and get it to use that address when the client replies to it.

I'm starting to think I need to configure Mailboxes for each email address... All 200+ of them

Any help would be most appreciated.

Cheers,

Blondebier

 

[58sniper]

Look into Exchange Recipient Policies

http://msexchangeteam.com/archive/2006/11/16/431531.aspx

Outbound email always goes from the default address - regardless of how it was received (making an assumption that Outlook is only configured with the Exchange mailbox and not additional POP3 accounts). That's by design.

Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.

http://www.ucblogs.net/blogs/exchange/

 

[Zelandakh]

You can't do this without third party tools. An email sent to me comes to me, I don't care which email address was used.

You've configured it correctly in this part

 

[blondebier]

That would be fine if we had 1 domain...

If an email sent to me comes to me, I don't care which email address was used either, but I do want my response to come from the same email address it was addressed to.

I think I have got a solution, albeit and untidy one.

I created domain users with associated mailboxes, and disabled these users. I then gave Full Access Permission to the relevant mailboxes to the relevant users.

Pity Outlook only supports 1 exchange setup though...

I have connected all the others via POP3.

On the whole I feel pretty disappointed with Exchange 2007. Knowing what I know now, we probably would have stuck with mailenable.

 

[58sniper]

Because of one minor nuisance?

Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.

http://www.ucblogs.net/blogs/exchange/

 

[blondebier]

There's nothing minor about that one. It's plain stupid and I'm not the only one who thinks so...

Pity the Exchange developers and Office developers didn't talk this one through.

 

[Davetoo]

I'm so mad...I went to the landscape place the other day to get a load of mulch, and they couldn't get it into my car! Can you believe that? They told me I needed a truck. Now what in the world was the manufacturer of my car thinking when they made this vehicle in such a way that I can't get a load of mulch in it? I think that's just wrong and they clearly weren't thinking things through when they designed the new vehicle I bought.

That aside, while I'm not totally clear on your situation because you're explanation is a bit lacking, you can open multiple mailboxes in Outlook and simply change the FROM: field when your users reply to match the mailbox they're replying from.

At least, that's what I've gleaned from the situation you've posed.

I'm Certifiable, not cert-ified.
It just means my answers are from experience, not a book.

There are no more PDC's! There are DC's with FSMO roles!

 

[blondebier]

Sorry to hear about your Mulch man. I'd buy a donkey and let it do it's business all over your garden if I were you...

That aside, I am aware that I can open multiple mailboxes in Outlook and that's what I have done.

Let me try and explain my gripe in a little more detail...

I created an exchange mailbox with all of a users email addresses in it.

e.g.
user1@i-love-mulch.com
user1@mulch-lovers.com
user1@mulch-tastes-good.com
user1@mulch-for-lunch.com
user1@mulch-for-dinner.com

Follow me so far?

Exchange automatically assigns one of these to be the default reply address.

Let's say it is "user1@i-love-mulch.com".

Let's pretend someone sends him an email to "user1@mulch-tastes-good.com". When it arrives in Outlook, he can read the message no problem (just like email used to work), but someone clever decided it would be much better to say that it was addressed to him at "user1@i-love-mulch.com". Just because that is his "Default reply address"

Still with me?

Mr Mulch lover doesn't know where his email was addressed to, so he is unsure which address he should reply from. If he replies to the email, it sends the email from "user1@i-love-mulch.com"

Whilst that may not be a problem where you work, it is for me and whole lot of other people in the real world.

It just means that admins have loads more work to set up separate mailboxes for something that should be pretty simple.

I hope that is clear enough. If a donkey doesn't work for you, may I suggest you buy a trailer...

Cheers,
Blondebier

 

[58sniper]

When it arrives in Outlook, he can read the message no problem (just like email used to work), but someone clever decided it would be much better to say that it was addressed to him at "user1@i-love-mulch.com". Just because that is his "Default reply address"

Still with me?

That's not what's happening, and if the user opens the headers, it would be clear what address it was addressed to.

Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.

http://www.ucblogs.net/blogs/exchange/

 

[Davetoo]

LOL! You sir, are an ass. Just because someone designed a piece of software that doesn't do exactly what you want the way you want it to, then it's a design flaw.

Clearly, it's operator error.

Have a good day.

I'm Certifiable, not cert-ified.
It just means my answers are from experience, not a book.

There are no more PDC's! There are DC's with FSMO roles!

 

[blondebier]

Thanks guys. That's really constructive.

 

[Zelandakh]

If you want to change the FROM address, look through this forum and the 2003 forum as we've covered this many times. So often in fact that the subject has rotted to mulch.